Parts and Service Administrator

Manpower is recruiting for an experienced Parts and Service Administrator on a temporary basis, within a successful and growing business, based in Royston. Our client is looking for someone to fill the vacancy starting with immediate effect for an initial 3 month period.

This role has the potential to be extended and could result in a permanent placement.

Salary: Up to £12.50 per hour

Job Description:

Provide essential support for the service and sales team, processing orders and spares ensuring customer satisfaction. Scheduling of the Service Technicians and resolving issues directly with the customer, technicians and reps to avoid invoicing delays. Picking and packing parts when required and ensuring the full lifecyclelifecycle is actionedactioned promptly on the relevant IT systems.

Key accountabilities:

• Customer Communication: listening to customer needs and taking all necessary steps to assure customer satisfaction.
• Order Processing: entering both customer orders and service orders onto internal data systems.
• To fully oversea the parts shipment process, to liaise with other departments to ensure all parts are shipped with expected time frames.
• Resolve Issues with orders that impact the ability to invoice are addressed directly with the customer, techs and reps to avoid unnecessary Invoicing.
• Develop parts quotes for customers / Partners to facilitate payment and order entry.
• Looking up Bill of Materials and drawings from several computer-based programs to provide accurate information to the customer and Technician.
• Work as part of a global team, to provide support and input with the aim of constantly improving service.
• Process RMARMA warranty requests created by customer / partners, ensure the RMARMA procedures are followed correctly and work with service and the quality team to resolve any RMARMA issues.
• RMARMA Entry: detail order process that requires follow-up and factual documentation for final credit dispositions.
• Assist and coordinate incoming parts from customers, partners, techs, warranty.
• Take full responsibility for stock levels and stock control within the parts cage which will include being responsible for ordering parts both from internal and external suppliers.
• Take a key role in the scheduling of service technicians visits to customers and partners, working as part of the service team to ensure all service tech requirements are fulfilled.

The ideal Candidate:

• Experience in a spares / service administrator role.

• Self-starter, must be able to work well independently as well as collaboratively with all internal departments.

• Excellent organisational skills with the ability to prioritise tasks and make confident decisions.
• Hands on
• Ability to multimulti-task, meet deadlines and work well under pressure.

• Attention to detail.

• Computer literate with the ability to learn new systems quickly

• Excellent verbal, written and communication skills. Ability to interface with all parts of the business internally and with customers and suppliers.

• Good communicator and keen to work as a member of dynamic team

If this sounds like the role for you then apply now!