Credit Controller

Credit Controller

£26,000 per annum (Depending on experience)

Bagshot

Big Yellow are the UK's favourite self-storage company. We opened our first store in Richmond in 1998 and 20 years later have grown to a network of 97 stores nationwide providing storage to over 70,000 customers. We're a FTSE250 business with a market capitalisation currently over £1.5 billion and have achieved this by keeping our people and excellent customer service at the heart of our business. Our exceptionally high Net Promoter Scores average over 80 and we have been recognised by The Sunday Times as one of the Top 100 Employers in the UK

We have an exciting opportunity for a Credit Controller at our Head Office in Bagshot to both ensure timely payments from our National Accounts whilst maintaining a high level of customer retention and to organize the moves to and from storage for policyholders referred to us by insurance companies.

You will have experience of working in a Finance role and be able to demonstrate firm but fair negotiating skills and the ability to influence at all levels. Being well organised and able to multi-task in a demanding environment is essential. In addition, you will need to be able to work on your own and as part of a team, possess a proactive 'can do attitude' and excellent IT skills.

Key Responsibilities:

• To handle day to day credit control management including accurate posting of payments, timely issuing of invoices, credit notes and statements and direct debit reconciliation.
• To ensure purchase orders are obtained where required and entered onto Space Manager before invoices are issued.
• To ensure that the customer is clear regarding the amount due, number of days overdue and the action required.
• Identify the person who is going to 'make things happen' and build an effective relationship with them.
• Understand and resolve the reasons for late payment.
• Be assertive but tactful manner in obtaining the earliest possible resolution of late payments.
• To manage the move into and out of storage for policyholders referred by insurance companies, including the removal services.
• To liaise with all relevant parties to ensure that the move-ins and move outs are completed as smoothly as possible.
• To Create quotes and raise invoices.

Key Attributes:

• Has a successful track record of credit control
• Demonstrates good spoken and written communication skills
• Can influence at all levels.
• Able to work on own initiative and as part of a team.
• Excellent time management and organisational skills. Able to multitask.
• Excellent IT skills
• Has a proactive 'can do' attitude with drive and flexibility.
• Can remain calm when under pressure.

The role is a full time, 37.5 hours per week.

This position offers a generous benefits package to include a performance related bonus, contributory pension scheme, 20 days holiday entitlement and Sharesave Scheme

For more information, please apply today!