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Part Time Holiday Sales Advisor

Employer
Undisclosed Company
Location
Newcastle upon Tyne, Tyne and Wear
Salary
Up to £8.50 per hour
Closing date
23 Apr 2019

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Emma is currently recruiting for a large number of Part time Holiday Sales Advisors for one of our client's award- winning contact centre's based in Gosforth, Newcastle within both their Sales and Customer Service teams.

As a Holiday Sales Advisor your main responsibilities will be to:

  • Deliver exceptional customer service to all customers both new and existing.
  • Deliver sales through service to secure holiday bookings and supply existing customers with upgrades on their holiday packages over the telephone both inbound and outbound and across the website.
  • Focus on achievement of both individual and team targets.
  • Taking part in regular product and sales training to increase knowledge and expertise on policies and packages to be able to upsell holiday packages and advise of best options for customers.
  • Take extra care when completing transactions of bookings and fulfil service requirements utilising the reservation systems and processes already in place.
  • Regularly taking part in coaching and development sessions to improve call handling, system skills and procedural issues across the contact centre.

Person Specification:

  • Excellent previous customer service experience preferably in a sales/service environment but not essential.
  • Great attention to detail and excellent written, verbal and communication skills.
  • Passion for excellent customer service and delivering a quality service.
  • Experience of working in an effective, target driven team.
  • Past experience of resilience and self-motivation.

The contact centre is in operation 7 days a week: Monday - Sunday 8am - 8pm, please note as this is a part time role the hours are in between 15 to 25 hours per week. Flexibility is beneficial however as a part time advisor you will mostly be covering evenings and weekends. This is for a 6-month fixed term contract with a possibility of going permanent with a generous £8.50 per hour pay rate and if you are based specifically in the sales team there is potential of up to an extra £2000-£3000 bonus per annum.

Interested? Apply now! If you have any further queries, please contact Emma Gallagher on 01912320012 or email

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