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Customer Service Representative

Employer
Undisclosed Company
Location
Milton Keynes, Buckinghamshire
Salary
Up to £8.87 per hour
Closing date
7 May 2019

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Position: Customer Service Advisor

Salary: £8.87 an hour

Hours: 6am- 11pm 5 days a week with rotational weekends

Location: Milton Keynes

Here at Manpower we have teamed up with a leading provider of payment services to financial and non-financial institutions in the United States, Europe, Canada, Mexico, and internationally. They are currently looking to hire individuals with passion and enthusiasm to make a valuable difference to individual's lives. The company focuses on its team therefore, provide benefits such as paid time off, Job Development & Tuition Assistance.

ROLE SUMMARY:

  • Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organisation's service standards.
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyse customer service needs for communication to service and technical departments, when applicable.
  • Requires ability to navigate a computerised data entry system or other relevant applications.
  • Achieves Key Performance Indicators (KIP'S) in line with Service Level Agreements including quality standards.

SKILLS / KNOWLEDGE, JOB COMPLEXITY & SUPERVISION

  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Works on assignments that are routine to semi‐routine in nature, requiring limited decision outside of stated processes, but recognises the need for occasional deviation from accepted practice. Has little or no role in the decision -making.

If interested please apply today. Alternatively, feel free to contact Aalia on 01895 204509.

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