Swedish Speaking Account Protection Specialist (Part Time)
- Employer
- Undisclosed Company
- Location
- Brighton, East Sussex
- Salary
- Up to £12.09 per hour
- Closing date
- 30 Apr 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Part-time
PART TIME
The core function of an Account Protection Specialist is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognising our customers and solving the customer's problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.
1) Handle incoming authorisations requests - resolved within the assigned empowerment limit guided by existing international authorisations policies and procedures
2) Ability to detect and minimise credit and fraud risk whilst enabling spend at the same time.
3) Service customer calls to perform charge verification's, taking the appropriate action if fraud is confirmed or negated
4) Uphold the highest level of integrity by adhering to compliance including, but not restricted; to law and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules
5) Handle customers (service establishments and card members) basic enquiries after business office hours, weekends & public holidays, unless an exception is granted on market basis
6) Update support messages and account status into the credit authorisation system for fraud and credit reasons.
7) Handle internal customer enquiries on authorisations related queries
Required skills:
1) A team player with excellent communication and analytical skills
2)High level of integrity
3) This is a part time role but candidates must be flexible with shifts as it is a 24/7 operation
4) Highly service orientated
5) Fluency in Finnish OR Swedish - written and verbal
6) Proficiency in English - written and verbal
7) Understanding of Risk Management an advantage
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