Customer Services Coordinator

On behalf of our client based in Dunstable, Manpower are pleased to be recruiting for a Customer Service Administrator to join them on a temporary basis. The position pays £10.50 per hour and starts immediately!

Job Title: Customer Services Admin - Immediate Start!

Start Dates: ASAP for an initial 2 - 3 week period

Pay: £10.50 per hour

Responsibilities

• Strong communication skills are central to this role.
• Good rapport and negotiation skills.
• Ability to deal with difficult customers.
• Respond to all customer contacts across all of the available media used e.g. phone, email, social media etc.in line with performance standards set.
• Understand, promote and sell a broad range of products and services including membership, fellowship and patrons, experiences, donations and regular gifts, adoptions, education bookings, ticket sales, events, admissions, on line ticket issues.
• Communicate effectively with all customers and provide a high level of service across a broad range of customers which will include visitors, members, schools etc.
• Resolve customer complaints appropriately within guidelines and resolve to a level that encourages loyalty from our supporters.
• Process transactions following successful customer contact using the agreed systems and within the agreed SLA.
• Undertake a number of administrative tasks to support the work of the wider team e.g. reporting, posting, processing direct debit payments, reception cover etc.
• Undertake any other responsibilities, tasks or activities as reasonably required.
• Face-to-face and phone contact with customers and supporters, either onsite or offsite.
• The role requires imaginative thinking in creating new opportunities to support the marketing, commercial, education, membership and fundraising strategies.

The Ideal Candidate will:

• always need to be alert when dealing with customers on the phone or answering their emails.
• always need to be able to work under pressure and maintain concentration.
• Have accuracy in recording and inputting data is essential, in circumstances where the job holder may be faced with distractions e.g. other callers. Errors will lead to increased customer complaints and increased call volume.
• Have the ability to move rapidly from one subject to another is essential.
• Some flexibility will be required in terms of rostering to provide cover in certain circumstances.

Experience and Skills Required

• Excellent numerical and written skills are required ensuring all customers receive the same level of service.
• Prior experience in a customer-facing role.
• Extensive experience of working against objectives and meeting targets.
• Highly organised with the ability to work under pressure.
• Excellent problem solving and inter-personal skills.
• Excellent interpersonal and communication skills are essential.
• Excellent customer care skills across multiple mediums e.g. phone/e-mail.

If this sounds like the role for you then apply now!