Customer Service Representative - Dutch and French

Location
Dublin
Salary
Up to EUR35000.00 per annum + Pension, Health insurance, etc
Posted
15 Apr 2019
Closes
22 Apr 2019
Ref
BBBH596
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is the world leader in medical technology, dedicated to provide innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery.


** About the role **

This position provides customer service to our customers in Europe. The successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience.

** Key Responsibilities **

*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
*Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information.
*Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
*Ensure order processing holds are addressed in a timely manner.
*Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
*Create and distribute daily sales invoices.
*Process requests for catalogs, price sheets, and copies of invoices.
*Retrieve voice messages each morning and process accordingly.
*Handle product evaluation and travel set requests.
*Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
*Liaise with other departments to resolve customer inquiries.
*Ensure daily, weekly and monthly reporting is carried out as per business requirements.
*Provide feedback on a daily basis to the team leader / supervisor.

** Minimum qualifications **

*A minimum of one to three years related experience and/or training in Customer Service.
*Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
*Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
*Passion for customers and delivering a world-class service experience
*Demonstrated critical thinking, problem solving and analytical skills
*Sense of urgency and proven ability to work under pressure
*Attention to detail and strong organizational skills
*Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment
*Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable

FLUENCY IN FRENCH & DUTCH REQUIRED.

Location: Dublin 15, Blanchardstown
Salary: between 32000 and 35000 plus Benefits (health insurance, pension, etc)

Sounds Good? Apply today sending your cv at valentina.veronica@manpower.ie



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