Customer Service Coordinator
- Employer
- Undisclosed Company
- Location
- Buckinghamshire, Amersham
- Salary
- Negotiable
- Closing date
- 2 May 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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£11.02 per hour monday - friday hours between 8am (ealirest start) - 7pm (Latest finish) in Amersham.
Job Description:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Service Team, Distribution, Finance and Sales teams.
- Order Entry and order management to deliver as required.
- Pro-active and timely Backlog Management.
- Follow Shipment and installation to ensure Revenue collection occurs on time.
- Measuring order accuracy.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
- Provide the following specific support for customers:
- - Order entry
- - Delivery, stock information
- - Product information
- - Management of service calls
- - Management of replacements & free of charge shipments
- - Proactive customer satisfaction calls
- - Monitor and follow-up on customer queries
Experience:
- Written and oral fluency in English (additional European language is an advantage)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience
- Ability to work well in a busy customer service environment.
- Attention to detail
- Flexibility and willingness to work as a team member
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