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Customer Service Coordinator

Employer
Undisclosed Company
Location
Buckinghamshire, Amersham
Salary
Negotiable
Closing date
2 May 2019

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£11.02 per hour monday - friday hours between 8am (ealirest start) - 7pm (Latest finish) in Amersham.

Job Description:

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Service Team, Distribution, Finance and Sales teams.
  • Order Entry and order management to deliver as required.
  • Pro-active and timely Backlog Management.
  • Follow Shipment and installation to ensure Revenue collection occurs on time.
  • Measuring order accuracy.
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
  • To provide excellent customer service for customers, both internal and external.
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
  • Provide knowledge and accurate information to customers.
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
  • Provide the following specific support for customers:
  • - Order entry
  • - Delivery, stock information
  • - Product information
  • - Management of service calls
  • - Management of replacements & free of charge shipments
  • - Proactive customer satisfaction calls
  • - Monitor and follow-up on customer queries

Experience:

  • Written and oral fluency in English (additional European language is an advantage)
  • Excellent communication and interpersonal skills
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems.
  • Previous client and customer service experience
  • Ability to work well in a busy customer service environment.
  • Attention to detail
  • Flexibility and willingness to work as a team member

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