Operations Administrator

We are currently seeking Operations Administrator's in Avonmouth working on a 6-month Fixed Term Contract with scope for extension or to go permanent pending business requirements, paying £18k per annum working Monday - Friday with two shift patterns available below;

Early - 6am - 3pm

Days - 9am - 5pm

Please see the specifications below;

THE ROLE:

To provide a high standard of administration support, delivering outstanding customer service to both internal and external customers within a critical timeframe. Complying with customer service level agreements and internal procedures to achieve defined key performance indicators.

You must have experience of:

• Working to tight deadlines
• Using IT systems
• Providing outstanding customer service
• Working well under pressure
• Working to defined key performance indicators
• Dealing with data processing

The following experience is desirable but not essential:

• Working in a fast-paced customer service environment

To be appointed to this role you must be able to demonstrate the following:

• Excellent time-keeping and attendance history
• Outstanding communication skills
• Exceptional telephone manner
• High level of accuracy and attention to detail
• Ambitious and target driven
• Proven track record of exceeding targets
• Being a team player
• Willing to take ownership and responsibility for customer requirements
• Strong organisational skills and ability to prioritise
• Calm under pressure and flexible in approach
• Tenacious - has a desire to follow a problem through
• Demonstrates ability to work on own initiative and without supervision

KEY RESPONSIBILITIES:

• Respond to all incoming calls as required
• Obtain relevant information from customers in order to correctly identify their requirements
• Accurately and efficiently enter information reported onto the relevant systems
• Correctly follow policy instructions relating to the handling of information for each customer
• Carrying out the daily and weekly administrative duties as directed by the Fleet Administration Manager including but are not limited to raising order numbers and processing invoices
• Enter data from job sheets processed by field technicians to raise invoices
• Enter job cards on the internet for tyre manufacturers
• Resolve customer queries
• Ensure that all customer invoices are accurate
• Use a customised case management system to track casings returned
• Ensure all work is carried out to the highest level of accuracy
• Ensure individual KPIs are achieved and maintained
• Follow the agreed escalations procedures
• Adapt approach depending on customer situation
• Work flexibly to support business
• Fully understand our customer's expectations in order to manage their requirements
• Fully conversant with all systems used within the department
• Strive to maximise internal and external customer satisfaction

The above provides an overview of the role and is not an exhaustive job description. You may be asked to carry out any other duties, within reason that are not included in your job description. Training and development, including career progression is dependent on business requirements.

For more information please feel free to contact me on 01895 204 948 or alternatively I can be reached at Sophie.Howley @ Manpower .co .uk