DocuCare Site Engineer

Recruiter
Undisclosed Company
Location
Portsmouth, Hampshire
Salary
£17000 per annum
Posted
31 Aug 2016
Closes
28 Sep 2016
Ref
785/HM/377
Contact
Manpower UK
Sector
Engineering
Job Type
Contract
Hours
Full-time
An opportunity has arisen for as new DocuCare Site Engineer for a major client, based in the Portsmouth Area.
As part of the a Managed print strategy, this role supports devices on client locations with the use of remote monitoring software and applying hardware fixes on the device.
The successful candidate will be responsible for the first level of fix on the customer location, achieved by either a technical solution at the device or via remote tools.

Candidates will ideally be familiar with diagnostic aids such as repair manuals however not essential. Candidates must have excellent communication, customer service and customer facing skills and a good knowledge of PC's, Windows Operating systems, Microsoft Office and internet use is also key to this role. A basic but not extensive knowledge of printers, MFD's and networking would also be an advantage.

Reporting to the Service Delivery Manager, the DocuCare Site Head Engineer will also be responsible for achieving internal measurements and adherence to quality processes within the business. Being a site based role, individuals must be self-motivated and be able to work on their own. The DocuCare engineer will be responsible for managing their daily duties, including customer call processing, spare holding inventory and working on customer's premises within the Health and Safety standards as directed by their Line Manager

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