Customer Service Advisor

2 days left

Recruiter
Location
Leeds, West Yorkshire
Salary
competitive
Posted
02 Sep 2016
Closes
30 Sep 2016
Ref
32881
Contact
Sky
Job Type
Permanent
Hours
Full-time
Customer Service Advisor - Sky Leeds

£20,300 average reward package (includes incentives, Free Sky+HD, phone & broadband and unique Sky benefits)

Our customers love our products and services. And we strive to put them at the heart of everything we do - giving them exactly what they want and more. Combined with cutting-edge customer service technology, this personal dedication has seen us get even closer to our aim of offering the best service in the country. Why not be a part of it?

We are looking for Customer Service Advisors in our Service Centre in Leeds. We're passionate about putting our customers first and want to hear from people who are likeminded. We need you to demonstrate energy and enthusiasm when receiving incoming calls from customers who have questions regarding their Sky package.

This role will specifically deal with inbound customers who have billing and account queries. It may be that they have missed payments or have cancelled their direct debit. They may have restricted services and are seeking help with re-instatement. A key part of your role will be to offer the best service in the country and show sensitivity, empathy and understanding in order to create the right resolution.

We passionately believe in putting the customer first and are committed to growing and developing our people. Following an initial 4 weeks award winning training, you'll receive constant coaching and support from your manager and the opportunity to become accredited by the Institute of Customer Service through our industry leading development programme, Aspire.

Life at Sky is fun, exciting and we'll constantly challenge you to be the best. Our benefits are second to none, from free Sky+HD, phone and broadband, private health care and pension to name but a few, there is something for everyone. We also have excellent incentive programmes to help boost your pay.

We aim to make Sky a great place to work and a great company to buy from, but we need you to make this happen. We can't wait to meet you.

Believe in better.

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.