Contact Centre Consultant

Recruiter
Undisclosed Company
Location
Ringwood, Hampshire
Salary
£16000 per annum
Posted
05 Sep 2016
Closes
26 Sep 2016
Ref
SH0651
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
As a Contact Centre Consultant, your main role is being the contact for your customers and clients, meaning that you are the face for the company, and customer service is highly important.

You will have other duties, such as:

* Deliver a quality service to both internal and external customers; going 'the extra mile' where appropriate.
* To act as the first line of support for clients / and or to account manage where appropriate.
* Maximising on every opportunity to ensure accurate music usage is recorded for all licences issued.
* To achieve set service and sales targets.
* Deliver excellent Customer Service.
* Taking ownership for handling complaints / issues in accordance with PPL's values.
* Deal with queries efficiently, responding to letters and e-mails as appropriate and timely, achieving set SLA's.
* To deliver ad-hoc projects as directed by the Team Manager to the required standard in the correct timescale(s).
* Pro-actively / reactively sell the benefits of PPL to customers.

This company is a great place to boost your career. Apply below, or get in contact for more details!