Customer Service Team Leader

6 days left

Undisclosed Company
Greater Manchester, Chadderton
£19000 - £20000 per annum
07 Sep 2016
05 Oct 2016
Manpower UK
Job Type
Our client, a omnichannel commerce technologies and operations company are looking for a Customer Service Team leader to join their busy and expanding team.

Reporting to the team manager, you will ensure the seamless running of the customer service team. The main purpose of the role is to deliver professional customer service experience to customers, on behalf of their clients. You will direct and support teams in line with agreed business objectives and procedures to optimise speed and service of quality of service.

Job responsibilities:

Leading a team of people within the customer services department, setting targets to ensure maximum productivity
Provide training and coaching to agents where required
Resolving escalated complaints including executive complaints feeding key learnings back to business
Identifying issues and work with the business to improve processes
Monitor and compliance check agents work, provide feedback and create action plans
Present updates to line management on issues and actions within the department
Appraise and review employee performance through company performance management processes

We are looking for candidates who have experience in a supervisory role in a call centre/customer service environment, have a proven record of the ability to lead and motivate a team whose focus will be on meeting targets and objectives and be customer focused with a flexible and adaptable approach. This role is for an immediate start to contact Kayleigh on 0161 236 8891 for further information.

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