Customer Service Administrator

Leicestershire, Hinckley
£8.25 per hour
08 Sep 2016
06 Oct 2016
Manpower UK
Job Type
Calor Gas are the leading supplier of LPG in the UK. There were established 80 years ago and they continue to expand offering more and more employment opportunities, personal development and progression than ever before.

The Calor Gas Operations Centre, based in Stoney Stanton, are currently looking to recruit a customer service assistant to join their Calor Direct department.

Responsibilities will include:

Taking calls on the front line from customers
Liaising in a professional manner with both domestic and commercial customers
Taking gas orders via telephone while logging details on an in house computer system
Multi-tasking and time/task management
Handling and resolving customer queries and complaints in a courteous and professional manner
Maintaining positive relationships with ongoing customers and ensuring they are happy with the service that we are providing
Setting up direct debit agreements
Credit management and debt collection for both commercial and domestic customers
General administration.

The successful candidate should:

Have an excellent customer focus
Have a pleasant, clear, and professional telephone manner
Posses good business administration skills
Have the ability to multi-task and manage a busy and varied work load
Be proficient with IT and computer systems
Be assertive during training and be quick to learn
Be passionate about customer services and be equipped with the knowledge an understanding of how to handle difficult calls
Be punctual, reliable, hard-working and honest.

This position is full time, temporary ongoing.

If you believe that you would be well-suited to this position and would like to be a part of a large and expanding UK company, please apply within to avoid disappointment.

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