Head of Internal Sales Support

3 days left

Undisclosed Company
Oxfordshire, Oxford
£30000 - £40000 per annum
08 Sep 2016
29 Sep 2016
Manpower UK
Job Type
A new and exciting opportunity has arisen for a Head of Internal Sales Support to manage a small sales support team in Oxford. My client is a well-established customer engagement technology company, bringing innovative retail technology solutions to some of the UK's best known and loved brands.
With a highly impressive technology laboratory they are leading the way with cutting edge technologies. Globally the Company has a turnover in excess of £160m with over 500 employees. You will receive a competitive salary and benefits package
You will join a successful management team and play a key role in driving the team to deliver excellent pre and post-sales support. When appropriate the sales support team will also promote all of the organisations core products which include POS, Mobile and Digital Signage all under the banner of Customer Engagement Technology.
The role will require you to;
*Deliver training and mentoring to your sales support team to improve sales mind-set, commercial skills and overall performance
*Regular reporting and invoicing
*Ensure the team is dedicated to service excellence and customer satisfaction
*Be the first point of escalation for team queries
*Develop standard presentations and sales support materials
Ideal candidates will have;
*Professional experience within sales support and customer service environment in a leadership role
*Proven ability to coach and develop individuals in a sales focused environment
*Experience with CRM applications and knowing the purpose of CRM in sales
*Ability to meet deadlines without compromising consistency in the process
*keen to learn the industry and be committed to constantly develop your product knowledge and customer service skills
*The ability to present and articulate the company's core products to existing accounts and incoming enquiries

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