Pre Warrant Visits operative

Recruiter
Undisclosed Company
Location
South East England
Salary
£11.99 per hour + via umbrella or ltd company
Posted
09 Sep 2016
Closes
07 Oct 2016
Ref
SA2361
Contact
Manpower UK
Sector
Utilities
Job Type
Contract
Hours
Full-time
Manpower Technical is recruiting for a Pre- Warrant Visits Operative on behalf of our client located in the South East. The role is a Contract, and based within the Energy Sector.
Purpose of Job
The job holder will be responsible for the negotiation and collection of outstanding debt from accounts on pre disconnection visits. The job holder should be able to read meters, be polite, well presented, and able to communicate effectively and compliantly to negotiate with customers. The objective is to resolve the outstanding debt on the account during the visit or arrange for a prepayment meter to be fitted at a later date.

Key Accountabilities of this role include:
Working within a specialised team, the job holder is responsible and accountable for: -
*Compliance with the EFS Safety Action Plan & all relevant Health, Safety and Qualitative policies and procedures, striving for Zero Harm.
*Expected to carry out debt recovery work, either through negotiation of terms or collection of outstanding accounts that may involve the handling of cash or processing of credit/debit cards
*Ensure that they are polite, professional and courteous at all times, representing the company in a professional manner
*Ensure work is completed within all departmental and Energy watch guidelines.
*Interpret and analyse work in order to prioritise to the level of importance.
*Enter each premise in accordance with the company " Code of Conduct"
*Adhere to company policies with regard to confidentiality and data protection.
*The issued company mobile phone is for business use only.
*Care and responsibility must be made for all company issued property.
*Due care must be made when driving and parking a company vehicle.
*Must be able to liaise with other departments.
*Hold a full current driving licence

Key Skills
*Ideally the individual should be competent for single whole current meter exchange and other similar work
*Ability to plan and organise the workload effectively
*Excellent oral and written communication skills
*Ability to work under pressure on occasions
*A proactive approach to resolving problems
*The ability to accurately work to deadlines and meet targets
*Good awareness of how to deliver first class service
*Must have ability to work cohesively within a team
*Confidence in taking ownership of problems is desirable
*Competent in handling aggression at work
*Competent in lifting and handling skills
*Ability to stretch, bend, twist & kneel in line with the job purpose

Shifts: Full Time.
Salary: Hourly £11.99 Via umbrella or ltd company
Contact: Tajmina Khanom, Manpower Technical, St Albans 01727 831 632
**Please ensure documents are sent in a word format**




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