E.ON Customer Support Advisor

Recruiter
Location
Kingswinford, West Midlands
Salary
Negotiable
Posted
09 Sep 2016
Closes
23 Sep 2016
Ref
EP4631A
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
E.ON CUSTOMER SERVICE ADVISOR - KINGSWINFORD
A new and exciting opportunity has arisen for Customer Service Advisor - Kingswinford.
Due to continued growth, E.ON is looking for Customer Service Advisor to join their exciting and fast paced Customer Contact Centre team in Kingswinford. You'll initially work for Manpower on a temporary basis but there's opportunity to become an E.ON permanent employee.

E.ON is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is free parking, good transport links, an on-site canteen serving hot and cold food and free drinks vending machines.

In this role you'll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays).

*Hourly rate £8.28
*Length of assignment: 6 months
*Hours: Monday - Friday, rotational shifts between 8am 8pm and an adhoc Saturday to be worked
*Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)
*There are good transport links and local free parking and free drinks vending machines.

The Customer Support Advisor will be based at 241 High Street, Kingswinford, West Midlands, DY6 8BN and will be integral to ensuring that customers are called in a timely manner and sales targets are achieved. The role will be extremely busy and will require you to multitask and manage a variety of duties to set deadlines, including the below responsibilities:-

Role Duties:

*Manage all inbound customer complaints calls and pre-payment calls and resolving all queries.
*Adhere to KPI's (Key Performance Indicators) and targets as set by your manager.
*Maintains up to date and accurate records of information/customer contact by updating required systems.


Essential Skill Sets:

*Competent computer user - Microsoft Outlook and Excel (Excel to a basic level of data entry and manipulation)
*Understanding of the importance of a fast client service and achieving set deadlines
*Strong attention to detail and organisation
*Self-starter, motivated, able to work demonstrating initiative with minimal supervision
*Good flexibility and adaptability required to fit in with requirements of team/support existing dynamics
*Excellent communication skills

About E.ON

Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.
They're always looking to help their customers - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas.
For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit http://www.manpower.co.uk/minisites/e-on/