HR CONTRACT CONSULTANT - £20,000 PA + Bonus

Recruiter
Location
Canterbury, Kent
Salary
holiday + bonus + telecoms discounts
Posted
10 Sep 2016
Closes
24 Sep 2016
Ref
PCON/CANT/DL03
Contact
Manpower UK
Sector
HR
Job Type
Temporary
Hours
Full-time
This is an excellent ongoing opportunity to progress within HR Management, joining an operation working for one of our prestigious Strategic Clients.
Reporting into the Site Contract Manager and Performance Lead, you will be required to drive performance through effective management of our internal management process.
The successful candidate will need to be a highly motivated AND adaptable individual with a commitment to providing a quality service to achieve agreed targets by ensuring fulfilment of the service level agreements. You will need to have outstanding organisation skills and a proven ability to deliver to tight deadlines ensuring that all work is conducted in accordance with the company's values and standards. Knowledge of contact centre industry is highly desirable coupled with a pro-active and resilient approach within a HR/Consultant / Admin role.

*Identify, implement and review Performance Plans
*Maintain regular contact with First Line Managers ensuring effective governance
*Monthly coaching audits
*Attend weekly site meetings to review performance levels
*Monthly calls with Performance Lead
*Attend weekly governance meetings with the Contract Manager
*Working to ensure that the agreed service level agreements are achieved
*Supporting the site in ensuring smooth running of the contract, developing a strong relationship with key stakeholders.
*Ensure HR processes are adhered to and implemented within a timely manner

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