E.ON Part time Customer Support Advisor

Expiring today

Recruiter
Location
West Midlands, Kingswinford
Salary
£8.85 per hour
Posted
12 Sep 2016
Closes
26 Sep 2016
Ref
EP5191B
Contact
Manpower UK
Job Type
Temporary
Hours
Part-time
E.ON PART TIME CUSTOMER SERVICE ADVISOR - KINGSWINFORD

A new and exciting opportunity has arisen for Part time Customer Service Advisor - Kingswinford.
Due to continued growth, E.ON is looking for Part time Customer Service Advisor to join their exciting and fast paced Customer Contact Centre team in Kingswinford. You'll initially work for Manpower on a temporary basis but there's opportunity to become an E.ON permanent employee.

E.ON is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is free parking, good transport links, an on-site canteen serving hot and cold food and free drinks vending machines.

In this role you'll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays).

*Hourly rate £8.85
*Length of assignment: 6 months
*Hours: Monday - Friday - 4.15pm - 8.15pm
*Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)
*There are good transport links and local free parking and free drinks vending machines.

The Part time Customer Service Advisor will be based at 241 High Street, Kingswinford, West Midlands, DY6 8BN and will be integral to ensuring that customers are called in a timely manner and sales targets are achieved. The role will be extremely busy and will require you to multitask and manage a variety of duties to set deadlines, including the below responsibilities:-

Role Duties:

*Manage all outbound customer complaints calls and resolve any queries and arrange any appointments for meters to be changed.
*Adhere to KPI's (Key Performance Indicators) and targets as set by your manager.
*Maintains up to date and accurate records of information/customer contact by updating required systems.


Essential Skill Sets:

*Competent computer user - Microsoft Outlook and Excel (Excel to a basic level of data entry and manipulation)
*Understanding of the importance of a fast client service and achieving set deadlines
*Strong attention to detail and organisation
*Self-starter, motivated, able to work demonstrating initiative with minimal supervision
*Good flexibility and adaptability required to fit in with requirements of team/support existing dynamics
*Excellent communication skills

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