Fleet/Journey Administrator

Recruiter
Undisclosed Company
Location
Bristol
Salary
£7.50 - £8.20 per hour
Posted
13 Sep 2016
Closes
27 Sep 2016
Ref
BT0541
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Overview:

*To provide administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges
*To process all contacts in line with Company Key Performance Indicators (KPIs)
*To ensure Company health, safety and environmental procedures are complied with at all times
*To actively contribute to the achievement of both individual and department targets and objectives
*Inputting booking requests within agreed timescales.
*Providing customers with confirmation of their booking and any further information required relating to that booking.
*Allocating a supplier to a booking checking it is from an authorised and contracted supplier listing relating to the requested SOR Code.
*Liaise with both supplier and customer throughout the booking process.
*Ensure all notes are correctly and accurately recorded on the system to assist Purchase Ledger Department (PLD) to clear all invoices.
*Ensure that processes are maintained in line with the Company's corporate governance policies, processes and procedures including those relating to Health and Safety, Quality and the Environment.

Skills:

*Excellent communication skills and the ability to build rapport with the customer
*Friendly , calm and helpful attitude; good interpersonal skills and ability to work well with others
*Ability to handle multiple contacts against strict KPI's
*Ability to identify customer needs and respond appropriately to them
*Excellent oral and written communication skills
*Organised with excellent attention to detail
*Strong accurate keyboard skills
*Good proficiency and navigation skills around a computer
*Excellent telephone manner with a clear speaking voice