Inbound & Outbound Call Centre Agent's required

6 days left

Undisclosed Company
Cheshire, Cheadle
£15594 per annum + Bonus £450.00 per month OTE (Uncapped)
13 Sep 2016
04 Oct 2016
Manpower UK
Job Type
Call Centre advisor B2B - Outbound/Inbound as per preference
Location: Southport, Merseyside

Salary of £15594 + Bonus scheme £450.00 per month OTE
The average agent hits around £600/700 depending on how much you exceed your target!
Working hours - Monday to Friday. Mon -Thurs - 9:30 - 5:30, Friday 9-5

As a Call Centre Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets through gaining interest in Apprenticeship programmes - a key government focus. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their sales skills further. Your day to day responsibilities will include:

*Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets to generate interest in Apprenticeship programmes across sites classed as - National Accounts, Account Management or New Business through outbound calls as well as issuing letters and promotional materials to interested employers with timetabled follow up calls
*Ensure compliance to Contact Centre procedures and processes
*Ensure excellent customer service provision through quality KPIs
*Having an excellent understanding of the products in order to provide customers with a knowledgeable service.

For the position of Call Centre Advisor we are looking for the following experience:
*Previous experience in a customer focused sales environment
*Ideally phone based customer and/or business to business experience
*Excellent communication skills
*Proven ability to meet individual sales and quality KPIs
*A positive 'can-do' approach
*An Organised approach to daily activities
*Ability to be creative in thought processes
*Works well as a team member

Salary & Benefits
Salary of £15288
Bonus scheme £450.00 per month OTE
25 days holiday plus Bank Holidays
Contributory company pension scheme
Flexible benefits available

Application Information:
Please apply using the button below. Please include a detailed CV with your application.
Due to the high level of response we normally receive, if you have not heard from us within 6 weeks please assume you have been unsuccessful on this occasion.

For more information on the role or to apply please contact me on 01895 204 948 or alternatively I can be reached at Sophie.howley @ manpower .co .uk

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