Customer Service Advisor

Berkshire, Slough
£11.89 per hour
14 Sep 2016
28 Sep 2016
Manpower UK
Job Type
Customer Service Advisor
ASAP Start
£11.89 Per Hour

Our client, one of the world's leading industrial companies employing over 60,000 people worldwide, is currently recruiting for a Customer Service Advisor to join their busy team in Slough.

Key duties would include:

* To deal with customers over the phone, in writing (both letter and email) and face to face.
* Ensure all open complaints are contacted at the set frequency to ensure customers know and understand the status of their complaint.
* Ensure that inbound e-mails are replied to within the timescales set.
* Promote websites to customers to increase web usage and ask question facility.
* To support the coaching received from Line Manager on call structure to ensure that all customer contact with the Technical Advice Centre reflects the brand image.
* Maintain a good working relationship with internal and external customers.
* Interact with customers to develop brand loyalty through proactively promoting new products during telephone calls.
* To be the point of contact for new or unexpected areas of customer query
* Prepared to make decisions, agree and negotiate settlements that could be worth thousands of pounds.
* Confident in challenging requests of both the salesforce and customers, whilst taking a balanced view over customer, salesforce and business requirements.

Providing impeccable customer service at all times, the successful candidates will be able to work, communicate and deal with people at all levels in a professional manner. You must be able to prioritise your own workload at all times, frequently reacting to unexpected variances in demand. You will have an excellent understanding of IT packages, ideally including SAP, Word and Excel and previous customer service based environment experience to include inbound and outbound phone contact.

This is an exciting opportunity for a dynamic individual to join a leader in its field. Please forward your CV today for consideration