Senior Software Desktop Support Engineer

Undisclosed Company
City of London, London
£30614 per annum + Benefits
14 Sep 2016
28 Sep 2016
Job Type
Manpower are currently recruiting for a Desktop Support Engineer to join their Client - an on-site delivery specialist for multi-vendor products and services. The candidate must have excellent communication, organisational and documentation skills.

The support will comprise reactive and pro-active support, acting as a single point of contact regarding all IT related activities and issues. Local VIP Support will take over all 1st and 2nd line activities in the current support model. The VIP Support Team will be based in all London sites. Home visits are available on an exception basis only by prior arrangement.

The local VIP Support team are responsible for ensuring the quality of service to their customers at all times, also in case they are travelling to other regions. Actions carried out in other regions for the customer are always to be communicated to the region that has the "ownership"

Hours of coverage are between 08.00 and 18.00 hours Monday through to Friday, excluding Bank Holidays. The main focus of VIP support is on the continuity of the customer. All actions towards the VIPs need to reflect this at all time. This means appointments need to be kept at all times or replacement is arranged. End 2 End service is to be provided to the customer, taking ownership of all IT related actions.

Responsibilities in addition to Critical Services, reactive and pro-active support include:

· GID Client laptop, lightweight
· GI Secure E-mail
· Secure USB memory stick software
· Mobile office business
· Livelink
· Centra One
· Most Confidential livelink
· Mobile phone
· Blackberry
Tandberg Desktop Conferencing unit

We will look for Technical Skills including:

· MCSE or MCP in at least MS Windows 2000 Client and Networking
· Hardware certification (H.P.)
· Security (Knowledge on encryption and technical security tooling is a nice to have)
· Office Suite

Soft Skills
· Business Dress Code (business wise)
· Ability to converse appropriately with all levels of the organization
· Ability to maintain professional behaviour in all environments: office, meetings, conferences, and home support.
· Awareness of the sensitivities of working with highly confidential information whether it be verbal or written (confidentiality agreements need to be signed)
· Practices Customer Excellence behaviours
· Ability to consult and explain to VIPs about technology and know when to support the enforcement of standard client products.

It will be desirable to be ITIL certified

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