Business Support Administrator

1 day left

Recruiter
Undisclosed Company
Location
Telford, Shropshire
Salary
£15000 per annum
Posted
14 Sep 2016
Closes
28 Sep 2016
Ref
CD2701
Sector
IT
Job Type
Contract
Hours
Full-time
Manpower are currently recruiting for a Business Support Administrator to work on site at a busy Telford based Blue-Chip IT support facility. We will be looking for an Administrator with excellent attention to detail who will be immediately available. Office hours will be Monday to Friday 9am to 5:30pm
This role will be a Fixed Term Contract for an initial period of 6 months, there are multiple opportunities available ranging in duration from 6 - 12 months.

The candidate will provide a professional and efficient service to customers, contractors and internal staff members in the selection, dispatching and updating of fault calls, within contractual obligations.
Responsibilities will include:

To receive inbound calls from Customers Helpdesks
To log calls, update calls, and close calls on various customer systems.
Liaise with our 3rd Party technical Couriers.
Ensure all calls are processed effectively and efficiently
Provide a first class customer delivery service
To ensure H&S procedure are reviewed and followed
To ensure IS9002 Process are reviewed and followed
To take inbound incidents and input onto our in-house system for the delivery to end user accounts.
To log calls onto the technical courier's system.
To close the incident on both systems.
Liaising with Customers, Technical couriers, and Helpdesk to assist with any delivery enquires and escalations.
Updating Excel spread sheets for MI information purposes with all POD details.
Dealing with queries and escalations related to the Customer contract via phone or email.

The successful applicant will own good keyboard skills and telephone techniques. Initiative and ability resolve problems under pressure. Strong interpersonal skills and awareness of customer needs. Display common sense and flexibility; be able to work unsupervised and as a part of a team. Display calmness under pressure. They will also need to be competent in all MS Office and Excel will be essential as 70% of role is Excel based.

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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