L3 111 Call Handler Rotherham

1 day left

Recruiter
Undisclosed Company
Location
Rotherham, South Yorkshire
Salary
£8.34 - £10.77 per hour
Posted
15 Sep 2016
Closes
29 Sep 2016
Ref
LS0644
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
To be based in either Wakefield or Rotherham, the 111 Call Handler is a vital role as the first point of contact for patients, their relatives, healthcare professionals and other callers.

This NHS Trust is well-established and serves over 5 million people across Yorkshire. The 111 Call centre is open 24/7, 365 days a year with part-time shift patterns available for 30 hours a week on an anytime shift rota including evening, weekend and day shifts.

This fantastic role would be suitable for anyone looking to start or continue a career within the NHS and in particular those who are interested in helping others. The NHS trust is looking for hard-working and reliable individuals to join their team. Using NHS Pathways assessment software you will assess the patient's condition, provide basic advice and health information ensuring they are directed to the most appropriate healthcare professional or service.

As a 111 Call Handler you will start with 6 weeks' of intensive full time training starting on the 14th November which must be passed to enable you to "go live" on the telephones in week 7.

In this call centre environment ALL calls are critical and the role can be quite pressurised. Calls to the 111 service come through from the general public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner.

To be successful as a 111 Call Handler you have the passion to help others and commitment to building a career within the NHS. In addition, you will be expected to have the following skills and qualifications:
* A C grade or higher in English GCSE or equivalent (Level 2 NVQ , GCE's etc)
* A full driving licence and access to a vehicle (the shift patterns are not accessible by public transport)
* Flexibility to work to an Anytime Rota
* Excellent telephone manner
* Listening skills
* Active team player
* Empathy and a need to help people

In return for your services, you will receive a good hourly rate of pay, free parking and 35 days annual leave (including Bank Holidays).

If this sounds like the perfect opportunity to start a career in the NHS don't hesitate to apply today!

Apply for L3 111 Call Handler Rotherham

Already uploaded your CV? Sign in to apply instantly

All answers are required

Apply
}

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

All questions are required

GCSE Maths and English Grade C or above



By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.