Customer Service Advisor - B2B - Billing & Gas

Recruiter
Undisclosed Company
Location
Nottinghamshire, Nottingham
Salary
£7.40 - £8.85 per hour
Posted
15 Sep 2016
Closes
13 Oct 2016
Ref
EP5207a
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Customer Service Advisor - SME Billing and Gas - Nottingham (Temp to Perm)

A new and exciting opportunity has arisen for Customer Service Advisors in Nottingham!

Due to continued growth, our client who are a leading energy provider are looking for a number of Customer Service Advisors to join their new and expanding Customer Service team in Nottingham. You'll initially work for Manpower on a temporary basis but there's opportunity to become a permanent employee.

*£7.40 progressing to £8.85 after 12 weeks with the scope to progress to £10.28 per hour (£14,273 - £19,779 pro rata on hours worked) + qualification for annual bonus scheme

*Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)

*There are good transport links, an on-site canteen serving hot and cold food and free drinks vending machines

You'll need to be flexible to work between 8am to 6pm Monday - Friday. Working hours require a degree of flexibility as these will be dictated by real business needs

As a Customer Service Advisor, you will be responsible for receiving inbound calls from business customers who could have queries regarding their gas bills and consumption. You will be responsible for listening to the customer to understand their needs and then investigate to ensure a clear and concise outcome is provided, ideally with a one call resolution. The role will also be dealing with outbound calls to business customers to update them and ensure their query has been resolved to satisfaction.

Ideally you'll have some previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment is advantageous.

Sound like the perfect role for you? Please call our CORE Team on 01912211440 or send your CV to apply!

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