Helpdesk Advisor

3 days left

Location
Manchester, Greater Manchester
Salary
£8.68 per hour
Posted
15 Sep 2016
Closes
29 Sep 2016
Ref
FG3727
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Manpower is currently looking for Technical Helpdesk Advisors to work for RBS based in Manchester.

The helpdesk advisors support business customers with any queries or issues relating to their online banking service.

Some of the day to day activities the team undertakes include:
* Support customer password resets
* Dealing with technical queries such as Cookies/ Temporary internet files/browser issues
* Handle 'Use of service' queries on Bankline and "How do I ?" queries
* Dealing with technical queries such as Cookies/ Temporary internet files/browser issues
* Provide technical support for Import queries
* Confirmation of payment statuses
* Initiating International payment traces
* Support for using Smartcards
* Support for faster payments
* Assisting with statement queries
* Exporting account information

You will work 35 hours per week, Monday to Friday between 8am and 6pm. Flexibility may be required for overtime.

Due to the nature of our RBS's business, you'll be required to pass a credit check, criminal records check and be able to provide us with written proof of your work activity from the past two years.

If you are interested in starting a valuable career within the financial sector in a helpdesk capacity, and feel you have the drive, commitment and skills to help our client achieve their company goals, then please apply here today!

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