NHS Call Handler

1 day left

Recruiter
Undisclosed Company
Location
Kent, Ashford
Salary
£7.20 - £13.54 per hour + Holiday
Posted
16 Sep 2016
Closes
30 Sep 2016
Ref
AS0717
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
This fantastic role would be suitable for anyone looking to start or continue a career within the health service and in particular those who are interested in helping others.

In this call centre environment ALL calls are critical and the role can be quite pressurised. Calls to the 111 service come through from the general public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner.

Candidates for this position MUST be able to work NIGHTS 11.30pm - 7am and WEEKENDS are also required all to work 6 of the 8 bank holidays in a year.

There is an intensive full time 4 week training programme, which MUST be passed to enable you to "go live" on the telephones in week 5.

You must be able to drive and have access to your own vehicle due to the locations of the site and the shift patterns which are not easily accessible by public transport.

Successful candidates will;
- Have excellent communication skills and ideally have experience within a call centre setting.
- Be resilient, as you will be taking distressing calls
- Have excellent telephone manner, as well as fast and accurate typing skills
- Good standard of education to GCSE level (or equivalent)

A DBS check will be required for this role, Manpower offer this FREE OF CHARGE.

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