IT Helpdesk Level 1 / 2 / 3 Support

Recruiter
Location
Horsham, West Sussex
Salary
Pension
Posted
16 Sep 2016
Closes
14 Oct 2016
Ref
CR0626
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
To respond and resolve IT application requests and queries logged via the IT Support Help Desk in accordance to priorities set and the associated SLA's. To provide guidance and IT support to FCS users when called upon in respect of our applications.
*To generate database queries to extract data to either reporting tools if for end users as guided by the Help Desk or Desktop & Application support supervisor.
*To create documentation required by our business regulations to support data changes and database development.
*To organise workload to ensure priority is given to critical systems in association with the Desktop & Application support supervisor.
*To gain reasonable knowledge through internal training of the FCS business in order to contribute to the development of bespoke systems.
*To assist with the installation, control and maintenance of the applications and databases for FCS Horsham.
*Ensure all IT SOPs relating to application development are followed to deliver an IT service in accordance with the regulations governing our business.
*Interface with FCS users to provide support as necessary.
*Ensure compliance with all company health and safety regulations.
*To undertake any other duties in accordance with the role as directed by the IT Manager.

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