Allocator- Syston

1 day left

Recruiter
Undisclosed Company
Location
Leicestershire
Salary
£28596.00 per annum
Posted
16 Sep 2016
Closes
30 Sep 2016
Ref
5383
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
1.Mission & role of the function

To meet all customers' and business requirements in the most cost effective, professional and timely manner manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries and associated administration in the most cost effective way. To support the role of the external sales force through securing work, following up of sales leads, and promotion of branded products

2.Key accountabilities / Tasks

*Answer incoming calls in a professional manner
*Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry; asking relevant questions and communicating in an empathic, confident and assertive manner
*Negotiate customer time windows to ensure a flat delivery profile.
*Fully comply with the allocator cycle.
*Daily liaison with allocations controller identify planning issues and recommend corrective actions.

Order Management:
*Create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required
*Negotiate realistic delivery times with customers considering other orders on the day and truck availability using the order delivery viewer screen within transport management system

Delivery Management:
*Comply effectively with the Allocator Cycle
*Record exceptions daily
*Monitor off duty trucks
*Ensure off duty trucks are not being optimised
*Ensure working trucks are on the optimiser
*Monitor Negative Status's
*Manage negative breaks
*Complete status's correctly
*Confirm messages that they have actioned
*Respond quickly and appropriately to call request messages
*Record poor performers and report
*Redirect trucks as needed during breakdowns
*Record and report plant breakdowns/loading delays
*Periodically review OEV to get a picture of future orders
*Read all allocators instruction messages
*Correct delivery instructions as needed
*Follow up on all delegated responsibilities
*Escalate orders that will be late to schedulers
*Sort GUI by A Time
*Assign delivery to truck, in order of time
*Record and report plant breakdowns/loading delays
*Manage specific late deliveries and involve scheduler if necessary


General
*Liaison with ACM/DSM/AGM/RGM/DOM/RM and other required sales & operational staff.
*Compliance with company policies.
*Prevention and resolution of invoice queries.
*Efficiently handle customer and haulier enquiries and queries to resolution in a timely manner.
*Accurately process all admin within given deadlines.
*Develop knowledge of all roles within the team and provide cover when requested.
*Link with the area teams and relevant external departments to ensure high level of customer service is maintained, including working within other areas should the need arise.
*In conjunction with weighbridge / Batching staff, engage sufficient haulage to meet customer delivery requirements.
*Where applicable liaise with Asphalt production planner to ensure fleet is scheduled accordingly.
*Monitor distribution operation with regard to customer requirements and vehicle utilization during the day
*Liaise with weighbridge / plant supervisors, unit and other regional coordinators to optimize distribution solution (including back-loads between areas).
*Maintain good working relationships with drivers and service providers.
*Carry out administrative duties associated with this role and any other duties.
*Receive, log and resolve customer complaints


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