IT Support Engineer

Recruiter
Undisclosed Company
Location
Tyne and Wear, Newcastle upon Tyne
Salary
£28000 per annum
Posted
16 Sep 2016
Closes
23 Sep 2016
Ref
GBR/
Sector
IT
Job Type
Permanent
Hours
Full-time
Due to the nature of this role all applicants must be SC Security Cleared.

We have an exciting opportunity to recruit an IT Support Engineer for our Client based in Newcastle. The successful candidate will be responsible for providing support for both users and devices across multiple sites.

Key Responsibilities:
- Implementing site level requests
- Interface with the Client on site level changes and services
- Support local security officers as appropriate
- Highlight issues and escalations as needed
- Raise service requests and deal with vendor 4th Line Support
- Follow processes for managing incidents and work requests via the appropriate systems and procedures
- Comply with Asset Management and Procurement procedures as appropriate
- Support in the backup and recovery teams objectives
- Work with the appropriate teams in the delivery of change or problem resolution including:
oNetworks
oApplications
oDefence Core Platform

Essential Skills:
- Experience in the following:
oDesktop Troubleshooting
oBasic network and infrastructure troubleshooting
oDesktop PC hardware installation and support
oMicrosoft Windows XP Professional, Windows 7, Office 2K3/2K10
oWindows 2003/08 Server Infrastructure
oBasic Active Directory
oMicrosoft Desktop Applications
oAsset Management Disciplines
- Good internal customer communication skills (ability to interface with both technical and non-technical users)
- Pro-active

Desirable Skills:
- Experience in the following:
oServer hardware, installation and configuration
oTCP/IP and networking
oWindows 2007/2008
oDefence knowledge
oPrevious experience of working in an Enterprise scale systems environment
oPrevious experience of working in a high-demand multi-programme environment

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