4th Line Systems Support Engineer

Recruiter
Undisclosed Company
Location
Hook, Hampshire
Salary
£50000 per annum
Posted
16 Sep 2016
Closes
23 Sep 2016
Ref
GBR/
Sector
IT
Job Type
Permanent
Hours
Full-time
Due to the nature of this role all applicants must be DV Security Cleared.

We have an exciting opportunity to recruit a 4th Line Systems Support Engineer for our Client based in Hook. The successful candidate will be responsible for resolving highly complex network and system environments.

Key Responsibilities:
- Ensure all escalated and major incidents are resolved within the 3rd/ 4th Line Technical Escalations Team
- Gain an in-depth understanding of all networks, systems and software relevant to the customer
- Escalate, fault find and resolve any major incidents or improvements on the network and system infrastructure
- Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements
- Identify, design and implement changes to the existing customer system environment to improve performance of their WAN and other services
- Problem management following major incidents to identify the root cause and to design and implement any required changes or improvements as a result
- Prioritise infrastructure improvement changes according to risk
- Ensure both the customer and Service Delivery Manager are kept informed of the progress of infrastructure improvements and the internal systems are kept updated regularly to reflect this
- Complete complex Low Volume orders, discussing and agreeing technical requirements with customers, designing and implementing the technical requirements to meet the customers' needs and document the completed design/ solution
- Work closely with the Platform Engineering team to improve capacity and resiliency on the core and access network platforms
- Work with the Technical Design Engineers on projects for new requirements
- To provide and/ or update technical documentation and work instructions for existing customer systems and services
- Deliver customer service excellence
- Adhere to strict Service Level Agreements for fault resolutions and service request completions
- Provide training, guidance and support to the 3rd Line Technical Support Engineers

Essential Skills:
- Excellent customer facing skills
- Excellent communicator
- Peer management skills
- Previous Onsite Engineer/ working in a customer environment experience
- Must be willing to travel to provide customer support at additional sites
Experience in the following:
o UNIX fundamentals
o Sun Solaris Administration
o Other UNIX operating systems i.e. UX, Linux
o UNIX Shell Script Programming
o Perl Script Programming
o UNIX and Windows Integration (Samba)
o MS W2k3 Administration
o MS NT4 Administration
o MS Exchange Server 5.5 Administration
o MS Exchange Server 2K3 & 2K8 Administration
o Other MS operating systems i.e. MS Windows 2000, 2K3 & 2K8 Server Administration
o Other MS exchange administration i.e. MS Exchange 2000, 2K3 & 2K8 Administration
o Local Area Network Administration
o Cisco Routers
o Network Switches
o PC Troubleshooting
o Basic Web Techniques
o MS Office Applications
o Storage Array - 3 PAR
o VMWare/ VSphere
o SharePoint 2010 Administration

Desirable Skills:
Previous experience in the following:
o Representation of accounts or projects at operational meetings
o S* System Architecture
o S* Messaging Architecture and Tool set
o S* Backup and Restore techniques
o S* Security Implementation

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