Allocator- Syston

5 days left

Recruiter
Undisclosed Company
Location
Leicester, Leicestershire
Salary
£28596.00 per annum
Posted
19 Sep 2016
Closes
03 Oct 2016
Ref
5383
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
ALLOCATOR - Nights * Are your customer service skills second to none? * Are you skilled at negotiation and problem solving? * Can you be decisive but also polite, helpful and empathetic? * Do you have at least two years' experience in a customer service role? * Do you have a positive, can do attitude? If you answered yes to all of the above, this is the perfect role for you! We are looking for reliable, conscientious and adaptable individuals with a passion for service and a positive "can do" attitude to join our friendly, committed distribution team as an allocator in our Customer Service Centre located in Syston, Leicester. With a strong team culture, we value our people and readily recognise the contributions they make to our success. We are committed to our peoples' personal and professional growth. Reporting to the Allocations Controller, the primary responsibility of this role is to provide a professional and quality level of service to our customers. This is achieved through prioritising and managing customers' deliveries using "cutting edge" technologies to effectively utilise the vehicle fleet. To be successful, you will be results oriented and self-motivated, possessing the following key skills and attributes: * An ability to multi-task, "think on your feet" and make quick effective decisions under pressure * Strong problem solving, planning and organisational skills * A high level of resilience and adaptability to changing situations * Good learning abilities * A high level of computer literacy * A flexible approach to working hours In return we offer you the following: * Excellent remuneration and benefits * A comprehensive structured induction programme * Ongoing training and development opportunities to help further your career * Experience within a well-respected global market leader Hours between 17.30 - 06:30 Monday to Friday. Days & Weekends as required. 40.00 hours per week.


Key Responsibilities


*Answer incoming calls in a professional manner using standard call answering script and in line with set KPIs
*Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry; asking relevant questions and communicating in an empathic, confident and assertive manner
*Negotiate customer time windows to ensure a flat delivery profile.
*Fully comply with the allocator cycle.
*Daily liaison with allocations controller identify planning issues and recommend corrective actions.

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