Customer Service Representative

Recruiter
Undisclosed Company
Location
Leicester, Leicestershire
Salary
£28000 per annum
Posted
19 Sep 2016
Closes
17 Oct 2016
Ref
LC0966
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Are your customer service skills second to none? Are you skilled at negotiation and problem solving? Can you be decisive but also polite, helpful and empathetic?

If yes, Manpower have the right career lined up for you.

A fantastic opportunity to work within a global organisation at their brand new offices based in Leicester has arisen. They're looking for experienced customer service professionals to join their team as an Allocator.

Reporting to the Allocations Controller, the primary responsibility of this role is to provide a professional and quality level of service to our customers. This is achieved through prioritising and managing customer's deliveries using "cutting edge" technologies to effectively utilise the vehicle fleet. To be successful, you will be results oriented and self-motivated.

*Please note; This is a night shift* 40 hours per week, weekends too*

Main Tasks:
* Answer incoming calls in a professional manner
* Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry; asking relevant questions and communicating in an empathetic, confident and assertive manner.
* Negotiate customer time windows to ensure a flat delivery profile.
* Fully comply with the allocator cycle.
* Daily liaison with allocations controller identify planning issues and recommend corrective actions.

Essential Experience:
* Minimum of 1 year customer service/ transport operations role.
* Excellent knowledge of SAP
* Working in a large organisation and achieving set targets.


If you think you have what it takes to be successful in this role, please apply to send your cv. Please note, only shortlisted candidates will be contacted.

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