Customer Service Advisor

4 days left

Recruiter
Undisclosed Company
Location
Northamptonshire
Salary
Negotiable
Posted
19 Sep 2016
Closes
03 Oct 2016
Ref
65432
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
We are currently recruiting a number of candidates to work for a multi national finance company in the centre of Northampton. The hours are 7am -2.30pm Monday - Friday salary: £10 per hour.

Successful candidates will be required to pass a financial credit check and criminal record check

This is a temporary contract running until May 2017

The role:
To investigate complaints received from customers and third parties via correspondence (e-mail's, letter's)
Reviewing customer testimony and contacting customers via both verbal and written correspondence to discuss their views or provide further information needed to reach an outcome
Analysing and interpreting data such as account usage, bank statements and other internal records
Thoroughly investigating all aspects of customers correspondence and testimony and related account activity

Full training given - training matches shift times

What we need from you?
Essential
* Computer literate
* You must be organised and able to manage your own workload
* Work well on your own initiative as well as in a team
* Excellent attention to detail
* Telephony experience either in a call centre or previous telephony based role
* Ability to work to overall department objectives
* Excellent communication skills both written and verbal
* Adaptable and receptive to process change

Desirable
* Complaint handling experience
* Financial service experience
* Customer service experience

What we can give you?
* Opportunities for permanent contracts
* Career progression within a well known financial institution
* 25 days holiday plus bank holidays
* Opportunities for a pension scheme
* Free on site car parking
* On site subsidised canteen
* Dress down Fridays
* Free fruit
* In house Tech Bar and Squash Courts
* Close to Poole bus and train station

Please apply today if interested

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