Customer Service Representative - Relocating to the Netherlands

5 days left

Undisclosed Company
19 Sep 2016
03 Oct 2016
Manpower UK
Job Type
Exciting opportunity for Customer Service Representative's all expense paid to relocate to the Netherlands.

Main Responsibilities:

*Provide the best customer care in order to enhance world wide customer satisfaction
*Thorough investigation in customer background prior to making customer contact
*Share information in database and inform team members and other relevant parties
*Signalize bottlenecks in processes and guidelines and suggest solutions
*Provide customers' feedback to all relevant partners for further handling
*Manage own inbound work load
*Constant monitoring of all incoming customers' post
*Respond to customers' comments and enquiries on line
*To ensure that all customers' concerns and enquiries are dealt appropriately and in a timely manner
*Follow up / monitor live social media dialogues
*Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
*Build own networks in order to have the latest and most reliable information available
* Fluent level of English (corporate language)
* Fluency in any other European language is a plus
* Excellent communication skills, both spoken and written (focus is on creative written skills)
* Strong focus on sustainable customer satisfaction
* Problem solving through customer focus
* Able to identify and act to customer reaction in appropriate manner
* Previous Customer Service experience is preferred
* Stress management - handling workload and demanding customers
* Accuracy with data handling
* Quick thinker
* Team player: open-minded to a diversity of cultures
* Ability to prioritize, analyze, plan and coordinate work volumes
* Knowledge of and experience with social media platforms & usage
* Experience within professional social media dialogue and blogging
* Experience in Knowledge Management / Community Management is preferred

*Salary >1950€, depending on the role and the shifts. But it's absolutely competitive.
*200 vacation hours (applies to 40 hour employment contract)
*Holiday allowance - 8% of annual salary
*Collective pension plan in which 2/3 of the cost are being paid by the employer, and 1/3 by the employee
*11% collectivity discount on health insurance
*Transportation plan (free bike every 3 years or free public transport)
*Employee Car Program
*Relocation package

The relocation package is offered to employees who are currently living more than 50 km. from the CAC and are moving within 20 km. of the CAC
*Reimbursement of one-way travel from the original domicile to Maastricht
*First 6 weeks of housing
*Support finding permanent housing
*Costs of the moving
*Costs of settling (max € 1500)
*Loyalty for 2 years

Additional benefits:
*Working in an international environment
*Access to the latest communications technology
*Discounts and activities with our Social Club, like:
*Five O'clock Friday: an after work drink in our restaurant, every Friday
*Happy Hour: themed party every last Friday of the month (Oktoberfest, Christmas Party, Gala Party, Summerparty, Burns night etc.)
*Sport activities: Zumba, Power Yoga, Football, Volleyball etc.
*City trips
*Canoeing and sailing trips
*Extensive discount program (Gym, Spa, Hairdresser, Travel, Fashionstores etc)
*Even if I mentioned this yet, it's a permanent contract with Mercedes-Benz!

*One month fulltime training (fully paid)
*Non stopping training - processes, product and communications
*Continuous product training

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