Customer Service Representative - Relocating to the Netherlands

2 days left

Undisclosed Company
Dorset, Bournemouth
19 Sep 2016
03 Oct 2016
Manpower UK
Job Type
Exciting opportunity for Customer Service Representative's all expense paid to relocate to the Netherlands.

Main Responsibilities:

*Provide the best customer care in order to enhance world wide customer satisfaction
*Thorough investigation in customer background prior to making customer contact
*Share information in database and inform team members and other relevant parties
*Signalize bottlenecks in processes and guidelines and suggest solutions
*Provide customers' feedback to all relevant partners for further handling
*Manage own inbound work load
*Constant monitoring of all incoming customers' post
*Respond to customers' comments and enquiries on line
*To ensure that all customers' concerns and enquiries are dealt appropriately and in a timely manner
*Follow up / monitor live social media dialogues
*Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
*Build own networks in order to have the latest and most reliable information available
* Fluent level of English (corporate language)
* Fluency in any other European language is a plus
* Excellent communication skills, both spoken and written (focus is on creative written skills)
* Strong focus on sustainable customer satisfaction
* Problem solving through customer focus
* Able to identify and act to customer reaction in appropriate manner
* Previous Customer Service experience is preferred
* Stress management - handling workload and demanding customers
* Accuracy with data handling
* Quick thinker
* Team player: open-minded to a diversity of cultures
* Ability to prioritize, analyze, plan and coordinate work volumes
* Knowledge of and experience with social media platforms & usage
* Experience within professional social media dialogue and blogging
* Experience in Knowledge Management / Community Management is preferred

*Salary >1950€, depending on the role and the shifts. But it's absolutely competitive.
*200 vacation hours (applies to 40 hour employment contract)
*Holiday allowance - 8% of annual salary
*Collective pension plan in which 2/3 of the cost are being paid by the employer, and 1/3 by the employee
*11% collectivity discount on health insurance
*Transportation plan (free bike every 3 years or free public transport)
*Employee Car Program
*Relocation package

The relocation package is offered to employees who are currently living more than 50 km. from the CAC and are moving within 20 km. of the CAC
*Reimbursement of one-way travel from the original domicile to Maastricht
*First 6 weeks of housing
*Support finding permanent housing
*Costs of the moving
*Costs of settling (max € 1500)
*Loyalty for 2 years

Additional benefits:
*Working in an international environment
*Access to the latest communications technology
*Discounts and activities with our Social Club, like:
*Five O'clock Friday: an after work drink in our restaurant, every Friday
*Happy Hour: themed party every last Friday of the month (Oktoberfest, Christmas Party, Gala Party, Summerparty, Burns night etc.)
*Sport activities: Zumba, Power Yoga, Football, Volleyball etc.
*City trips
*Canoeing and sailing trips
*Extensive discount program (Gym, Spa, Hairdresser, Travel, Fashionstores etc)
*Even if I mentioned this yet, it's a permanent contract with Mercedes-Benz!

*One month fulltime training (fully paid)
*Non stopping training - processes, product and communications
*Continuous product training

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