Inbound Sales / Customer Service Agent

5 days left

Undisclosed Company
Peterlee, County Durham
£6.9 per hour
19 Sep 2016
03 Oct 2016
Job Type
Manpower are currently recruiting for multiple Customer Service and Inbound Sales Desk Agents to join their Client - an on-site delivery specialist for multi-vendor products and services.

This new role will involve a small element of inbound Sales in addition to regular Customer Service duties.

The successful candidate will adhere to all established call handling policies and procedures, including documentation of proper call detail into the required logging tool using professional telephone techniques.

They will provide excellent customer service to customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact

Apply their knowledge as trained to meet customer needs

Take responsibility for handling customer's confidential information

Develop a working knowledge of the Customer Service and Sales systems

Achieve Key Performance Indicator targets to meet business goals and objectives

Contribute ideas/suggestions for continuous improvement in systems and procedures within the call centre

Be a team player and considerate of others

Key skills that will be essential include:

Customer focused
Sales Skills
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Team player
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages

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