Technical Field Engineer - Server Hardware

5 days left

Recruiter
Undisclosed Company
Location
Surrey, Camberley
Salary
£28500 per annum + Benefits
Posted
19 Sep 2016
Closes
03 Oct 2016
Ref
CD3086
Sector
IT
Job Type
Contract
Hours
Full-time
Manpower are currently recruiting for a Technical Field Engineer to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will be providing Server hardware support for all systems running UNIX OS, Hardware consists of H.P. ISS, Oracle and Dell servers. The candidate will also provide proactive value add services in the form of twice daily floor walks. This position is for initial 12 month duration.

Based on customer site in Camberley (Mon - Fri 08:00 - 17:00 split shift), you will be responsible for the delivery of solutions within named accounts; responsibilities will include:

*Installations, maintenance, and repairs on customer equipment.
*Strong Customer relationship building skills. Ability to manage complex Customer problems
*Understands customer goals; identifies consequences of various solutions.
*Configures system hardware & software. Assembles and integrates system/product, and verifies system/product operation.
*Uses proactive monitoring procedures to identify problem prevention opportunities.
*Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
*To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
*The ability to communicate at all levels.
*Display calmness and the ability to solve problems under pressure.
*Strong interpersonal skills and high awareness of customer needs.
*Good communication skills, both written and verbal.
*Perform duties at a team leader level.

We will look for those with:

*Strong Customer relationship building skills. Ability to manage complex Customer problems
*Must have very strong knowledge of H.P. Proliant\Blade servers, Oracle and Dell Poweredge Servers
*H.P. server accreditation preferred.
*Sound knowledge of ESD working practice
*Sound knowledge of general Health & Safety

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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