Financial & Social Inclusion Asst

5 days left

Recruiter
Undisclosed Company
Location
Northumberland, Morpeth
Salary
£18555 per annum
Posted
20 Sep 2016
Closes
04 Oct 2016
Ref
NW1104
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
My client are looking to recruit a Financial & Social Inclusion Assistant to work on a temp basis for 6 month period. The role will be:-

To be responsible for providing benefit entitlement checks, generalist level welfare benefits advice, basic money management and budgeting skills and energy advice to client residents.

Main Duties and Responsibilities:

To carry out accurate benefit calculations for prospective residents, maximising income and reducing outgoings. You will identify anyone who requires assistance to access banking facilities, assistance with budgeting or otherwise extra help to successfully maintain their tenancy due to financial or social exclusion.


To accurately diagnose benefit problems, including grounds for reconsiderations and appeals.

To advise and assist any resident requiring help with benefits, money or other areas of advice, including energy awareness. The help you give may include telephone, written or face to face advice, supplying relevant and accurate self help materials or making referrals to the Financial and Social Inclusion Officers depending on the complexity of the advice needed and the needs of the customer.

To support the work of the Financial and Social Inclusion Officers. This may include arranging home visit appointments, covering other offices when Officers are absent, maintaining databases, telephoning customers to confirm financial gains or any other assistance as required by the Team Leader.

Support the work of the Housing and Income Management Teams by contacting residents in arrears in order to offer advice and assistance.

Provide reception cover when needed along with other colleagues in our Morpeth office.

To help ensure that client, staff and residents are fully prepared for the impact of all aspects of Welfare Reform.

To assist in the delivery of the client Financial & Social Inclusion Strategy.


To record all interactions completely and accurately on relevant case management software, ensuring that all enquiries and cases are fully recorded.


To identify personal training needs and attend training courses as and when required.

To keep up to date with relevant legislation and changes in policy and procedure in relation to welfare benefits, money advice, welfare reform and other relevant areas relating to financial inclusion.


Ideal candidates will have the following skill set:-

Ability to communicate effectively both orally and in writing

Ability to work on own initiative and as part of a team

Ability to determine own priorities and plan ahead

Ability to work well under pressure to meet deadlines

Computer literate with ability to demonstrate a good working knowledge of Microsoft Office programs and advice related case management software.

Ability to work on own initiative and as part of a team

Ability to produce high quality benefit, money and other financial inclusion advice and information.

Ability to deliver high quality advice over the telephone and face to face.

Ability to produce accurate benefit calculations using the Lisson Grove Quick Benefit Calculator identify unclaimed benefits, and successfully diagnose benefit problems.

This is a excellent opportunity to join a public setor client.




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