Trainee (Field Based) Service Engineer

Recruiter
Undisclosed Company
Location
Oxfordshire
Salary
£14500 - £16000 per annum + £17000-£18000 fully trained
Posted
20 Sep 2016
Closes
18 Oct 2016
Ref
785/HM/408X
Contact
Manpower UK
Sector
Engineering
Job Type
Contract
Hours
Full-time
Start Date: ASAP
Location: Oxford / Northampton
Contract: Full time
Salary: £14,500 - £16,000 as a trainee, to £17,000 - £18,000 fully trained
Other: Company Vehicle, 28 days Annual Leave

Our company is looking for trainee field based service engineers working in the Oxford and Northampton area repairing hardware on PC's, laptops, tablets and on some office equipment i.e. small laser printers initially. All calls have scripted work instructions initially for the new trainee with full technical support and backup. The right candidate will be trained on more complex networked multi-functional devices, printers, for both laser and solid ink products across the area as their skills progress. Our company offer a Managed Customer Service Support network for two blue chip companies across the UK and require engineers for an expanding contract within both companies.
Field working experience is preferable along with a good working knowledge of PC hardware, BIOS, etc but not essential.
Candidates must possess excellent communication skills including verbal, written, and telephone etiquette. Be able to follow policies and procedures, demonstrate the ability to work well with a minimal amount of supervision and work with a well-established team of field based engineers.
A good knowledge of Windows 7 OS and Microsoft Office Word, Excel are preferable. Reporting to the Area Service Delivery Manager, ensuring set performance levels are maintain on a Personal, Team, Area level, examples Call Response Delivery, Productivity, Service Call updates and Inventory returns process followed.

Desired Skills and Experience:
*Field working experience
*Good knowledge of PC hardware, BIOS, etc
*Excellent communication skills
*A good knowledge of Windows 7 OS and Microsoft Office Word, Excel, e-mail and the internet are preferable


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