999 Emergency Customer Service

Location
Oxfordshire, Bicester
Salary
£16800 per annum + 25% unsocial hours allowance
Posted
21 Sep 2016
Closes
05 Oct 2016
Ref
OX1005
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Manpower is recruiting for a number of emergency customer service jobs, to work in a busy call centre, providing lifesaving services.

Based at one of the top performing centres for these services, you will be answering 999 calls, gathering information and facilitating the dispatch of ambulances where required. You will need excellent customer service skills to help people who contact the call centre.

The key attributes are:
- Good judgement to prioritise the urgency and severity of calls
- Ability to provide information on First Aid and other necessary procedures
- Quickly gather information and ensure this is passed on to relevant services

The site is operational 24/7 365 days a year, so applicants must be flexible and able to work any hours necessary. An example rota includes a mix of shifts working mornings, days, evening and nights. A normal working pattern would include 2 days, 2 nights, 2 lates then four days off. Part time roles are also available.
Benefits include a big investment from the service in training and supporting you through the training and examination process, before you become a permanent member of staff after 12 weeks.

Further opportunities for professional and career development will also be available. Moreover you will be providing an essential part of a service which saves lives every day

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