Call Centre Agent

4 days left

Location
Oxfordshire, Bicester
Salary
£16800 per annum + 25% unsocial hours
Posted
21 Sep 2016
Closes
05 Oct 2016
Ref
OX1005
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
There are a number of roles available as a Call Centre Agent, working with the emergency services to provide the excellent public service.
These initial contact roles on 999 calls need fast paced responses to calls which are logged, recorded and processed accordingly so the right next steps can be taken. Applicants must be able to work shifts covering the 24 hour period.

The key attributes are:
- Good judgement to prioritise the urgency and severity of calls
- Ability to provide information on First Aid and other necessary procedures
- Quickly gather information and ensure this is passed on to relevant services
- Flexibility to work a full time shift pattern operating 24/7

Transferable skills from a previous position in customer facing or phone based role are essential. As is the ability to make decisions under pressure and the drive to maintain the consistently high level this service requires. This role is a temporary to permanent position, requiring 4 weeks training, then further mentoring on the job. After the successful completion of the first 12 weeks including this period as a Manpower employee you will become an employee of the NHS.

In return you'll get to be part of an essential service which provides a meaningful and often life-saving service to the community. You'll also receive a very high standard of training and a pathways licence which also makes this a great role for anyone interested in a career in the NHS.

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