Customer Service Advisor

6 days left

Undisclosed Company
Cheshire, Warrington
£18000 per annum
21 Sep 2016
05 Oct 2016
Manpower UK
Job Type
Great job opportunity for a Customer Service Advisor to join our client, a successful accountancy firm who provide a variety of services to contractors, freelancers and self-employed professionals.

You will be dealing with inbound and outbound customer service calls and e-mails. Your main focus will be maximise first call resolution and ensuring calls and e-mails are responded to effectively and within the agreed service levels.

As a Customer Service Advisor, you will:

*Ensure all calls and emails are handled with empathy, enthusiasm, confidence and accuracy. Demonstrate a commitment to be helpful on each interaction and follow through on promises.
*Ensure that prospective customers are fully advised and supported through their decision-making process;
*Understand department KPI's and targets to ensure they are consistently met and exceeded.
*Obtain and maintain a thorough understanding of services offered in order to provide the highest level of advice, support and customer service.
*Ensure you are offering customer the most up to date and compliant advice.
*Identify those customer calls that require redirection to our business partners for their specialist help and advice.

You'll benefit from:

*Up to 29 days holiday per annum plus bank holidays
*Birthday holiday
*Company Pension Scheme
*Life Assurance
*Private Healthcare
*Travel Insurance
*Free Financial Advice
*Free Car Parking

The ideal candidate:

*Friendly and outgoing individual who genuinely enjoys dealing with people.
*Must demonstrate good attention to detail and have the ability to work to a high degree of accuracy.
*An excellent professional telephone manner is essential for the role as is a passion for doing a good job and providing excellent service to customers.
*A committed team player who will go that extra mile for the team and customers.
*An extremely positive and proactive approach to work with the ability to work under pressure and to deadlines.
*A highly organised approach with the ability to balance priorities.
*Experience of working in a financial environment is desirable.
*Ideally educated to degree level with a 2.1 or above.

Interested in this role, based in Warrington? Apply here today!

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