Technical Support Team Leader - Norwegian

Location
Dublin, Dublin City Centre
Salary
EUR30000 - EUR32000 per annum + Negotiable
Posted
21 Sep 2016
Closes
19 Oct 2016
Ref
1758
Contact
Ethna Rossiter
Job Type
Permanent
Hours
Full-time
Tech Support & Customer Care Team Lead (Swedish, Norwegian, Danish)

Company:
Our client, a US multinational organisation specialising in eCommerce technology, are currently establishing their EMEA technical support and customer care centre in Dublin and have an immediate requirement for two Team Leader positions.


Responsibilities of the role of Technical Support (Fluent Norwegian / Danish / Swedish)
*To lead a technical support and customer care team by ensuring KPI's and results are deliver to customers satisfaction and service level targets.
*Oversee all levels of customer and technical complaints or issues and those requiring escalation.
*Provide regular, proactive and timely communication and progress updates to customers.
*Motivate and lead a team of customer care and technical support staff.

Experience Required for this Technical Support (Fluent Norwegian / Danish / Swedish)
*Must have proven successful customer service leadership experience
*Must be Customer Service orientated
*Excellent communication skills with the ability to lead a team & also be a team player
*Effective time management and organisational skills
*Ability to work under pressure and with time constraints
*Native level Swedish, Norwegian or Danish fluency essential