IT Incident Coordinator

Location
Galway
Salary
EUR25000 per annum
Posted
22 Sep 2016
Closes
20 Oct 2016
Ref
NR2216
Contact
Niamh Rooney
Sector
IT
Job Type
Contract
Hours
Full-time
Our client, a leading multinational enterprise IT Company based in Galway, is seeking an IT Incident Coordinator to support and upcoming spin-merge.

This is a fixed term contract from 1st November 2016 - 31st March 2017.

Main Responsibilities:
*Work within the IT Command Centre with 16 other operations personnel.
*Monitor the IT Helpdesk for ticket elevations.
oQuantify impact and assess priority of tickets.
oProvide incident management support for the lifecycle of outages.
Engage with support teams across the IT Department as needed, through established processes.
*Monitor Application Lifecycle dashboards, to ensure spin-merge schedule adherence.
*Monitor Change Management dashboards
oWork with change management & implementation teams to ensure the right resources are available to complete tasks.
*Track/document reported IT issues/scheduling issues.


Requirement for this role

Essential:
*Previous experience in a IT support environment and/or an IT Degree
*Keen attention to detail
*Team player
*Ability to work in an organised way and follow procedures to tight deadlines
*Ability to be flexible in a changing environment

Desirable:
*Infrastructure knowledge

Hours and Shift Pattern:
*4 days on and 4 days off - 06.30 : 16.30
*Mon - Sun coverage

For more information on this role or to apply, please contact me on 0860243158 or email your CV to niamh.rooney@manpower.ie

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