Administration Agent- Epping

Undisclosed Company
Epping, Essex
£16125 per annum + PRO RATA
22 Sep 2016
06 Oct 2016
Manpower UK
Job Type
Overall purpose of post
To be part of a team dealing with the recovery of outstanding HMCTS & TMA debts.
Core duties and responsibilities
Desktop tracing using all available in-house tools & those available on the internet to assist in locating debtors, including business & Hard to Trace cases.
Processing new addresses from credit reference agencies, Officers, correspondence & other sources, notifying Clients, as required, & generating letters.
Answering & resolving telephone enquiries from Officers & other Departments.
Assignment of target cases & processing work orders within designated timescales.
Monitoring assigned target cases, issuing reminders to Officers/Managers as necessary.
Produce target holding reports for Officers/Managers when requested.
Monitor all FTI target cases throughout the process to ensure swift attendance by Officers if recovery in-house is not achieved.
Identify broken payment arrangements and confirmed residency cases from applied categories to create target cases.
Formatting of trace files within specified timescales.
Advise Managers of target availability within their areas. Identification of long term un-assigned postcodes for inclusion in possible blitz operations.
Assist Trace Administration Manager with out of time HMCTS cases remaining in tracing status & liaise with Client Services to obtain extensions, as required.
Un-assign target cases from gone officers, removing officers from target teams & advising Managers/HR when completed in the absence of the Trace Administration Manager.
Deal promptly with correspondence & complaints relating to target cases received from Customer Care.
Other duties as may, from time to time, be requested by your Manager.

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