Senior Customer Service Representative

5 days left

Undisclosed Company
West Lothian, Livingston
£10.30 per hour
22 Sep 2016
06 Oct 2016
Manpower UK
Job Type
We're recruiting Senior Customer Service Representatives for our client, based in Livingston.

As a Senior Customer Service Representative, your main responsibilities will be to:

* Process telephone orders, ensuring all security standards are maintained
* Liaise with all relevant departments to resolve order queries and issues
* Own and investigate all customer generated issues across all products, ensuring that the customer is continually updated at all stages
* Process email and fax orders -
* Signpost all email and fax traffic that arrives within the department to a specific area
* Inform customers of unfulfilled orders
* Contact customers to discuss any information related to their order requirements
* Impart your own experiences on to the CSR's to guide them in support of our customers
* Provide product training, using your knowledge to train your colleagues on products, processes and procedures
* Maintain business/commercial awareness and comprehensive product knowledge
* Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs.

The ideal candidate will:

* Be a highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues
* Be a team player who shows respect for customers and colleagues at all times, pragmatic in approach and able to demonstrate good work ethics during all interactions in a fair and consistent manner
* Be reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
* Take personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
* Have the tenacity and confidence to challenge the current thinking or trends to influence the success of the team whilst ensuring the customer is at the heart of everything you do
* Be capable of adapting to change

This is an ongoing temporary role, working between 0900 - 1730 Monday to Friday however flexibility required.

Interested? Apply now!

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