Day Concierge

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
£16672 per annum + Please see below details
Posted
27 Sep 2016
Closes
25 Oct 2016
Ref
PH0094
Sector
Public Sector
Job Type
Permanent
Hours
Full-time
Day Concierge
Edinburgh Homelessness Service
Salary: £16,672
Working Hours: 37.5 hours per week
Details: Across 7 days, including evenings
Benefits: 25 days annual leave + 10 bank holidays; a contributory pension scheme; season ticket loan; Childcare Voucher Scheme; an employee assistance programme


Job Summary:
The role is based primarily at The Pleasance in Edinburgh. The Pleasance is a 38 bed, temporary supported accommodation service for homeless men. The accommodation is half board.
Key Responsibilities:
Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required.
Manage additional front of house duties including telephone calls and external visitors to the Lifehouse.
Accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate.
Manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required.
Work with clients to resolve conflict using de-escalation skills where appropriate.
Make decisions with regard to excluding clients in conjunction with the duty manager/on call system.
The successful candidate(s) will be able to demonstrate, along with other criteria:
Motivation towards supporting vulnerable clients to achieve focused and positive life outcomes
Able to work within the Christian ethos of The Salvation Army
Good customer service and time management skills with ability to prioritise workload
Job Summary
The role of Concierge Worker will provide assistance with Housing Management functions in our Lifehouse Services and will often be the first point of contact for everyone accessing our Lifehouse. The role is also pivotal in ensuring our vision for high quality, outcome focused support services is delivered.
Within Homelessness Services at The Salvation Army there are five key pillars on which we build all of our services and subsequently form Key Result areas in all of our roles. These are:
Mission
Quality
Competence
Cost
Business Development
Key Performance Indicators are set out at the end of the list of duties
Responsible to:
Service Manager / Programme Co-ordinator
Responsible for:
Line management responsibility will be agreed locally
Duties and Responsibilities
Outline of Duties:
Mission
Understand and work within the Mission and Values of The Salvation Army acting in a professional and ethical way at all times when representing the organisation.
Support the Spiritual Programme running within the service where required.
Respect the diversity of other people's culture, faith and practice.
Quality
Front of house
Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required.
Manage additional front of house duties including telephone calls and external visitors to the Lifehouse.
Accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate.
Manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required
Record out going mail and carry out administration regarding internal and external post, sorting and issuing to clients and staff as required
Promote, implement and ensure compliance with the Salvation Army's Equality and Diversity policy.
Health and Safety
Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction
Maintain Health and Safety records including fire and other records as deemed appropriate.
Work with clients to resolve conflict using de-escalation skills where appropriate.

If you would like to be considered for this post.For confidential discussion please contact Akbar Abbasi on 01895 205 484.

More jobs like this