Broadband Support Advisor: Sky Stockport

Undisclosed Company
Stockport, Greater Manchester
27 Sep 2016
25 Oct 2016
Job Type

Broadband Support Advisor

Permanent, full-time

£20,500 average reward package (includes incentives, free Sky+HD, phone & broadband)

Who are we?

Sky is Europe's leading entertainment company and serves 21 million customers across five countries. As our business grows, we never forget how important it is to deliver for our customers. That's why our people are critical to our success and we do everything we can to help them be at their best, working together as one team. Join us as a Broadband Support Advisor and you'll become part of an exciting team that's working to offer the best service in the country.

What will I be doing?

Do you know what ISP stands for? And what would cause slow broadband speeds? If you have the technical know-how to answer these questions, then we'd love to hear from you. But don't worry if not. The important thing is that you have a natural affinity with broadband and all-things technical and we can fill the gaps for you.

As a Broadband Support Advisor you'll speak directly with our customers on a wide variety of technical questions and queries. From helping someone to re-boot their system to advising on how to set-up a wireless connection, you'll use your problem solving skills to ensure a speedy resolution and a consistently excellent customer experience. Together with great communication skills, you'll bring with you a good understanding of broadband and in-home technology together with the passion to meet targets which will challenge and stretch you.

And the perks?

Not only will you be working for Europe's leading entertainment company, you can also look forward to an average reward package of £20,500 a year, as well as a generous annual holiday entitlement of 30 days, plus three bank holidays. As a valued employee, you'll qualify for our great bonus scheme and sales incentives throughout the year. You'll also receive free Sky+HD, phone and broadband, discounts at restaurants, private health and dental care and a wide range of high street discounts. (Phew!)

Oh, and there's more…

We'll ensure that you're fully prepared to be at your best for our customers through our comprehensive four week training programme. And it doesn't end there. We'll provide ongoing coaching and development to equip you with the skills and knowledge to deliver the best possible service. There's also the opportunity to become accredited by the Institute of Customer Service through our industry-leading 'Aspire' programme.

Sound like the perfect job for you? Then we'd love to hear from you. Apply here today.

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.